Refund policy
At MiRa Gifting Solutions, every gift is thoughtfully curated and many of our products are customised specifically for each order. For this reason, we do not accept returns, exchanges, or cancellations once an order has been confirmed and dispatched.
Damaged or Incorrect Items
We take great care in packaging every order. However, if your order arrives damaged during transit or you receive an incorrect item, we're here to help.
To be eligible for a replacement, please:
- Email us at info@miragiftingsolutions.com within 24 hours of receiving your order.
- Include your Order Number, a brief description of the issue, and clear photographs of:
- The damaged or incorrect product
- The outer packaging
- The shipping label (if applicable)
Our team will review your request and, if found eligible, arrange a suitable replacement or resolution at no additional cost.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customised or personalised products
- Bulk corporate gifting orders
- Wedding gifting orders
- Gift hampers curated specifically for a customer
- Food and edible products
- Sale or clearance items
- Gift cards
Order Cancellations
As many of our products are customised and production begins soon after confirmation, orders cannot be cancelled once they have been confirmed.
Refunds
Refunds are generally not applicable as we do not accept returns.
In the rare event that a refund is approved by MiRa Gifting Solutions, it will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
Need Assistance?
If you have any questions regarding your order, please feel free to contact us.
Email: info@miragiftingsolutions.com
Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)